Return & Refund Policy

1. Scope

This policy applies to:

• Prepaid IT support blocks

• Project-based IT services

• Hardware or software products sold directly by One 4 All IT Services LLC

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2. Service Cancellation & Refunds

• Prepaid Support Blocks:

  • Refunds are not provided once a prepaid support block has been purchased and scheduled.

  • Unused hours may be credited toward future services only if unused and requested within 30 days of purchase.

• Project-Based Services:

  • Services initiated under a signed project agreement are non-refundable.

  • Any refunds will only be considered if the service is not delivered according to agreed scope and One 4 All IT Services LLC is unable to rectify the issue within a reasonable time frame.

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3. Hardware / Software Products

• Products purchased from One 4 All IT Services LLC may be eligible for return within 7 calendar days of delivery.

• Conditions for Returns:

  • Product must be unused, in original packaging, and in resalable condition.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the client unless the product is defective or shipped in error.

• Defective Products:

  • Defective or damaged items will be replaced or refunded at the discretion of One 4 All IT Services LLC after verification.

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4. Non-Refundable Items & Services

The following are strictly non-refundable:

• Expired or partially used prepaid support hours

• Completed IT projects or custom software solutions

• Remote or on-site services already performed

• Digital products, licenses, or downloads

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5. Requesting a Refund or Return

• All requests must be submitted in writing to: accounting@one4allitservices.com

• Include:

  • Client name and contact info

  • Invoice number or proof of purchase

  • Description of the issue or reason for return

• One 4 All IT Services LLC will review requests within 5 business days and provide a written response.

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6. Limitation of Liability

• One 4 All IT Services LLC is not responsible for indirect, incidental, or consequential losses arising from services or products provided.

• Refunds will not exceed the original purchase price.

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7. Policy Changes

• One 4 All IT Services LLC reserves the right to modify this Return & Refund Policy at any time.

• Clients will be notified of changes via email or updated policy on our website.

• This policy ensures clarity, protects your business, and communicates to clients that services are mostly non-refundable due to the nature of IT work, while still providing a professional avenue for addressing legitimate issues.